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A part of the Add Management system

Case management that gives you full oversight and ensures nothing is forgotten

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Case management
that drives development

When everyone in the organisation can easily report deviations, incidents, feedback and other cases, you gain a shared picture of the situation to act on. That is when improvement work truly gains momentum, resulting in higher customer satisfaction, safer employees and a more efficient organisation.

Add används av över 60.000 användare

Clear structure and
smart guidance all the way

Add Case Management follows a clear and simple structure where the system guides the user step by step through the process. Create and manage all types of cases, such as deviations, incidents, complaints, feedback and improvement suggestions. It becomes easy for everyone, with everything gathered in one place.

Customise the system without technical skills

Full overview with smart follow up

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Shared information simplifies collaboration and clarifies who is responsible for what.

Ready made and customisable forms, along with a clear structure, make handling faster and more consistent.

All work is logged and compiled so you can easily follow each case from start to finish as an administrator.

Fast handling and clear feedback create a better experience for both employees and customers.

How Add simplifies the work with cases and deviations

Make case management even easier with Add AI

Need help formulating actions for a case?
With the built in AI, one click is all it takes. No chat, no detours. Just fast and accurate support right where you work in Add.

Discover Add AI

Features that simplify
the entire process

Email reminders and a personal task overview on the start page.
Live updated statistics.
All information is searchable, including attached files.
Overview tools to sort, group and filter to manage all cases.
Link cases to processes, regulations or ISO requirements.

Choose who should see what.
The case form automatically adjusts
ields based on your selections.
Option to use your mobile phone and
camera for case management.

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Improvement suggestions
and feedback

Add Case Management includes a dedicated flow for improvement suggestions and feedback, making it easy for employees to share ideas and contribute to the development of the organisation. Everything is prepared to ensure quick and smooth reporting, with prefilled fields and automatic routing to the right responsible person. When the threshold for reporting is lowered, engagement increases and more improvement suggestions come in.

Connect cases and deviations
to the entire organisation

Add Case Management can be used as a standalone case management system, but it delivers the greatest impact when used as part of the Add Management system. The platform makes it easy to plan, follow up and improve your operations, with support for document management, process management, case management and intranet. Needs differ between organisations, which is why you can easily add more solutions whenever required.

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Our customers use Add as:

"

“The reporting in deviation management is designed according to our specific needs, which makes it easy and self explanatory to use. Hardly anyone ever needs to ask how to do it.”

– Robert Hill, Verksamhetschef Doktorama

Smart features that simplify
your everyday work

Automate case management
and free up time

With Add Case Management you can automatically control how cases are created, received and followed up. Add gathers everything in one platform, making it easy for users to report and for the organisation to act quickly.

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Systembild av Add Ärendehantering - Nytt ärende

Gain insights that
lead to improvement

With Add you get clear and filterable chart reports that give you an overview of everything from cases by location and status to type, month or year. Customise the reports based on what you want to follow up, and easily share, save or print them when needed. You get a smart way to track progress, identify patterns and drive improvement work with the right data. The report charts can also be displayed directly on the start page.

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Systembild Add Ärendehantering - Ärenderapport

A case management system shaped to your organization

Adapt case workflows, fields and categories to match how you work without any technical knowledge. Using an intuitive drag and drop tool, you control what is mandatory and how cases and nonconformities are handled in practice. At the same time, you get full visibility with smart follow up, allowing you to prioritize, filter and receive automatic reminders so nothing is missed.

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Features always included in Add

Allämna funktioner	Tekniska funktioner	Tillvalsfunktioner	Känn dig trygg med Add
✓︎ Calendar	✓︎ Advanced Permission Management	✓︎ About 15 optional solutions	✓︎ Automatic updates to the latest version
✓︎ Historical key figures	✓︎ Control panels for easy customization	✓︎ Multilingual support	✓︎ 25 years of industry experience
✓︎ Wheel of the Year	✓︎ Single sign on for automatic login	✓︎ Automated export with JSON	✓︎ Sweden-based company with support in Swedish
✓︎ Movie Listing	✓︎ User import from AD	✓︎ Import/export integration solutions	✓︎ Nightly backups with weekly backups saved for 2 years
✓︎ News Management	✓︎ Own Microsoft SQL server database	✓︎ Add AI	✓︎ Technical operation ISO 27001 certified
✓︎ Link lists	✓︎ Completely built as a No-code platform		✓︎ Cloud service within Sweden (Microsoft Azure)
✓︎ User Statistics	✓︎ SaaS solution with subscription model
✓︎ Mobile-friendly
✓︎ Personal To-Do List
✓︎ Automatic email reminders
✓︎ Full text search

FAQ about case and deviation management

Ärendehantering

Case management involves receiving, registering, distributing, following up and closing various cases. These can be customer inquiries, support cases, complaints, applications or internal needs and requests that the organization needs to handle and respond to. Good case management ensures that no case falls through the cracks, that processing times are met and that all cases are documented in a structured and traceable manner.

A case management system should include functions to register cases from various channels such as email and web forms, and automatically distribute them to the right caseworker. It should have a clear status overview, prioritization, the ability to communicate with the case submitter and keep track of handling times. The system should also create reports that show case flows and response times for continuous improvement.

No, case management and incident management systems are not the same thing, but they have similar functions. A case management system handles all types of incoming cases such as inquiries, complaints, and support needs. A incident management system focuses on events where something has gone wrong or deviated from what was expected. Some systems combine both functions and handle cases and incidents in the same platform.

See how Add Case Management can simplify your daily work

Book a personal walkthrough where one of our experts shows you how Add works and how easily it can be adapted to your organisation. No preparation required.

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Use Add as a:

What you can manage in Add:

Doktorama samlar och sprider viktig information med Add Ledningsystem

Close the gap and make continuous improvement easier.

A part of the Add Management system

Case management that gives you full oversight and ensures nothing is forgotten

Case management that drives development

Add används av över 60.000 användare

Clear structure and smart guidance all the way

Shared information simplifies collaboration and clarifies who is responsible for what.

Ready made and customisable forms, along with a clear structure, make handling faster and more consistent.

All work is logged and compiled so you can easily follow each case from start to finish as an administrator.

Fast handling and clear feedback create a better experience for both employees and customers.

How Add simplifies the work with cases and deviations

Make case management even easier with Add AI

Need help formulating actions for a case? With the built in AI, one click is all it takes. No chat, no detours. Just fast and accurate support right where you work in Add.

Features that simplify the entire process

Checklista:

Förberedelse inför ISO 9001

Improvement suggestions and feedback

Connect cases and deviations to the entire organisation

Our customers use Add as:

Add Management System

Add Quality Management System

Add Environmental Management System

Add Health and Safety Management System

Smart features that simplify your everyday work

Automate case management and free up time

Features always included in Add

Add is used in many different industries

FAQ about case and deviation management

What is case management?

What should a case management system include?

Are case management and deviation management systems the same thing?

See how Add Case Management can simplify your daily work

Case management
that drives development

Clear structure and
smart guidance all the way

Need help formulating actions for a case?
With the built in AI, one click is all it takes. No chat, no detours. Just fast and accurate support right where you work in Add.

Features that simplify
the entire process

Improvement suggestions
and feedback

Connect cases and deviations
to the entire organisation

Add Environmental
Management System

Smart features that simplify
your everyday work

Automate case management
and free up time