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Case management
that drives development
When everyone in the organisation can easily report deviations, incidents, feedback and other cases, you gain a shared picture of the situation to act on. That is when improvement work truly gains momentum, resulting in higher customer satisfaction, safer employees and a more efficient organisation.
Clear structure and
smart guidance all the way
Add Case Management follows a clear and simple structure where the system guides the user step by step through the process. Create and manage all types of cases, such as deviations, incidents, complaints, feedback and improvement suggestions. It becomes easy for everyone, with everything gathered in one place.
• Customise the system without technical skills
• Full overview with smart follow up
How Add simplifies the work with cases and deviations
Shared information simplifies collaboration and clarifies who is responsible for what.
Ready made and customisable forms, along with a clear structure, make handling faster and more consistent.
All work is logged and compiled so you can easily follow each case from start to finish as an administrator.
Fast handling and clear feedback create a better experience for both employees and customers.
Features that simplify the entire process
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Choose who should see what.
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The case form automatically adjusts
ields based on your selections.
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Option to use your mobile phone and
camera for case management.
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Email reminders and a personal task overview on the start page.
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Live updated statistics.
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All information is searchable, including attached files.
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Overview tools to sort, group and filter to manage all cases.
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Link cases to processes, regulations or ISO requirements.
Improvement suggestions
and feedback
Add Case Management includes a dedicated flow for improvement suggestions and feedback, making it easy for employees to share ideas and contribute to the development of the organisation. Everything is prepared to ensure quick and smooth reporting, with prefilled fields and automatic routing to the right responsible person. When the threshold for reporting is lowered, engagement increases and more improvement suggestions come in.
Connect cases and deviations
to the entire organisation
Add Case Management can be used as a standalone case management system, but it delivers the greatest impact when used as part of the Add Management system. The platform makes it easy to plan, follow up and improve your operations, with support for document management, process management, case management and intranet. Needs differ between organisations, which is why you can easily add more solutions whenever required.
Our customers use Add as
Would you like to see how Add could work for your organisation?
"
“The reporting in deviation management is designed according to our specific needs, which makes it easy and self explanatory to use. Hardly anyone ever needs to ask how to do it.”
– Robert Hill, Verksamhetschef Doktorama
Smart features that simplify
your everyday work
Features always included in Add
General features | Technical features | Optional features | Feel confident with Add |
|---|---|---|---|
✓︎ Full text search | ✓︎ SaaS solution with subscription model
| ✓︎ Add AI
| ✓︎ Cloud service hosted in Sweden using Microsoft Azure
|
✓︎ Automatic reminders via email
| ✓︎ Fully built as a no code platform
| ✓︎ Integration solutions for import and export
| ✓︎ Technical operations certified according to ISO 27001
|
✓︎ Own to do list
| ✓︎ Dedicated Microsoft SQL Server database | ✓︎ Automated export using JSON
| ✓︎ Nightly backups with weekly backups stored for 2 years
|
✓︎ Mobile optimisation
| ✓︎ User import from AD
| ✓︎ Multilingual support
| ✓︎ Sweden based company with support in Swedish
|
✓︎ User statistics
| ✓︎ Single sign on for automatic login | ✓︎ Around 15 optional add on solutions | ✓︎ 25 years of industry experience
|
✓︎ Link lists
| ✓︎ Control panels for easy customisation | ✓︎ Automatic updates to the latest version
| |
✓︎ News management
| ✓︎ Advanced permission management
| ||
✓︎ Video listing
| |||
✓︎ Visual overview
| |||
✓︎ Key performance indicators with history
| |||
✓︎ Calendar |
