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With over 25 years of experience and more than 200 successful customer implementations, we have refined our onboarding process into what it is today. The most important thing we have learned along the way is that every organization has its own needs and prerequisites. That is why you get a personal onboarding plan, where we guide you step by step at a pace that feels right for you.
Personal onboarding based
on over 25 years of experience
A reliable onboarding
with an experienced
Project Manager
Throughout the onboarding process, you will work closely with one of our Project Managers to get started quickly, smoothly, and with the right focus. With more than 15 years of combined experience, our team knows how to tailor Add to different needs and organizations.
Tomas Grav
Linnea Larsson
Andreas Lidén
What’s included in the onboarding process
The onboarding process is included in the monthly fee, so you avoid additional costs to get started.
Access to a test environment
Access to support pages and help features
Dedicated Project Manager
Configuration tailored to your needs, such as fields and categories
Administrator training
Automatic login
via AD and SSO
Free support during the first month
Cloud based solution with no installation required
This is how you get started
with Add in practice
Our onboarding process is designed to give you a fast and secure start. Below you can see
the steps that take you from a needs analysis to working independently in Add.
Step 1.
Introduction and preparations
We begin with a kick off meeting where you meet your Project Manager to get a secure and smooth start. Together, we align expectations and review what information is needed.
Step 2.
Training and deepening your knowledge
The training usually takes place in two sessions, but we adapt it to the number of solutions you have chosen. This gives you time to absorb the content at your own pace. In the second session, your Project Manager follows up on questions, makes adjustments, and captures any new needs. You get access to a test site or your own site, depending on what suits you best.
Step 3.
Final review and continued support
We wrap up with a joint review where we confirm what has been configured and ensure everything feels clear and secure before you get started. After that, you have access to free support for the first 30 days.
A long term partnership
through regular check ins
Once you are up and running, we stay close. We schedule annual check ins on site or via Teams to share tips, highlight new features, and help you get even more value from Add.
“Most of the time, we could handle it ourselves and quickly became
self sufficient.”
– Freddy Jensen, H&S Group Manager
Reliable support for more than 200 organizations
Support for the entire organization
To make it easy to work in Add, no matter how often you log in,
we provide several types of support:
Help features
Add includes help texts with images that show you how to move forward if you get stuck.
Dashboard
Each solution in Add has its own dashboard where you can customize fields, visibility, colors, and images.
Dedicated support team
Our in house team is close at hand whenever you need help.