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Reliable operations with full control in Sweden
Each customer gets a dedicated database, and we run all operations in Sweden. We store data in Microsoft data centres and back it up every night. We retain daily backups for at least 3 months and weekly backups for at least 2 years, which ensures you can always restore information when needed. You get a stable operating environment that provides security and long term access to your organisation’s data.
Över 99,9%
Add delivers a stable and reliable operating environment that ensures you always access the platform when you need it. Robust infrastructure, continuous monitoring, and proactive prevention work create this high availability.
availability
Always see who did what and when
Add logs all activity automatically and stores it continuously, and administrators can read it directly in the interface. You get full traceability for changes, login attempts, and permission updates. The database protects the logs and nobody can tamper with them. Only authorised users can view the logs in Add, and Add also collects the information in a user log where you can follow up all activity. Microsoft Azure also provides complete logging in the operating environment. This creates transparency
and security in daily work and during audits.
Always prepared
for operational disruptions
Add runs under 24 7 monitoring so you can detect and manage disruptions quickly. External and internal systems trigger alerts when deviations occur, for example if a service becomes unavailable or if someone attempts an intrusion. If an attack occurs, protective measures can shut down the platform to reduce the risk of spread. We continuously track availability statistics to secure stable operations. We prioritise critical incidents and resolve them immediately, and we can deploy important bug fixes between releases to protect your organisation quickly.
A scalable platform that grows
with your organisation
Add adapts to your organisation’s needs. The platform runs in a fully scalable environment that you can expand instantly when needed, and it ensures high performance even under heavy load. You secure speed and availability in everyday work and during peak periods.
Quality assurance
in development
We develop Add with security as a priority. We plan, review, and test every new release against OWASP Top 10 to minimise risk. We implement improvements systematically based on ISO 27001, and we apply the four eyes principle in both development and testing. This approach strengthens Add continuously and ensures it meets high requirements for security and quality.
GDPR secure handling of all data
Add complies with applicable data protection legislation. We sign a data processing agreement with every customer, and each customer receives a dedicated database for increased security. Only in specific cases can an authorised support person receive temporary access. If you suspect an incident, you can follow established routines for remediation and reporting within 72 hours, which ensures Add meets GDPR and the requirements from the Swedish Authority for Privacy Protection.
Meets the
NIS2 Directive
Add supports your organisation in meeting the requirements of the NIS2 Directive in a secure way. We maintain routines to detect, report, and manage security incidents during and outside office hours. Continuous monitoring, logging, and structured processes ensure you can handle incidents immediately and report them to the right authorities on time.
The right information to
the right person
You can control all access in Add with high precision. You can link permissions to roles, organisational units, user groups, or for example project affiliation. You can also control access at information level, from reading and editing to creating, archiving, or translating. You gain full control of who accesses what, which creates security and flexibility in daily work.