Case management

Enter, access and share relevant information with minimal clicks

Get a complete overview of your cases, documents, and tasks

Do you need a case management system that simplifies your planning and structuring of tasks? The Add platform is designed for those with high quality standards who still want to keep things simple.

Add is a case management system that helps you create a customized workflow. You can tailor the system to your specific needs and thereby streamline your business processes. Quickly gain an overview of current matters and highlight any deviations.

Case management in Add

Case management in Add

  • Ready-made solutions but can also be built from scratch
  • Report management with filterable selections
  • Reminder functions and time scheduling
  • Overview for sorting, grouping, and filtering
  • A wide range of settings can be adjusted directly in a control panel
  • All information is searchable, including attached files
  • Role-based permissions
  • Condition-driven menus for easy reporting
  • Ease of use to engage all employees
  • Integration with existing systems
  • Ability to utilize the mobile camera for case reporting
  • A long-term solution

Get support in your daily work

There are many benefits to having a case management system. Above all, it helps you create structure and streamline workflows within your company. You can use Add Case Management for handling various types of information that require multiple steps within your organization. Common types include:

  • Deviations
  • Feedback
  • Audits
  • Complaints
  • Improvement suggestions
Create a case management
Case management - overivew

Case flow in Add

In Add, there are several pre-built workflows, but we can also help you create completely customized solutions. An issue management system should be easy to use, allowing you to track each issue from start to finish by seeing its status and the person responsible for it. You can confidently delegate tasks and see exactly where the issue is in the process, providing additional reassurance for the organization, especially in cases of illness or absence.

Configuration options

The Case management can be customized in various ways through an administrative control panel. Some of the settings you can choose to include are:

  • Time scheduling for email reminders
  • Specifying recipients for each stage of the issue
  • Controlling recipients in the next stage based on selections in the current stage
  • Modifying categories and selections in all lists
  • Customizing automatic email notifications
Case management - Configuration options

Advantages of Add 

Add management system - Secure storage

Secure storage

In a single web platform, you can collect, organize, and store all information anytime and anywhere, with daily backups.

Add management system - Clear pricing structure

Clear pricing structure

No licensing costs, just a monthly subscription fee with a 3-month notice period for termination.

Add management system - saved time

Saved time

With a user-friendly management system, you have more time to focus on and allocate to the more important aspects of your business.

Add management system - Scalability


Start from what you need today and build on with ready-made solutions as you go or change the ones you have. With this flexibility, Add can be easily adapted to the specific needs of your business.

Add management system - Improved collaboration

Improved collaboration

The system facilitates and clarifies each employee’s role and responsibilities. You can collaborate effectively on cases and documents, receiving tasks directly on the homepage and links via email.

Add management system - Accessibility


Add is provided as a cloud service hosted within Sweden, eliminating the need for complex connections and installations. Easily access your system via computer, tablet or mobile.

Customer recommendations

We have previously used Excel for Complaints/Deviation/Complaints management. By “automating” the process, the handling becomes more efficient. Key aspects when choosing Add were the system’s flexibility and Addsystems’ willingness and ability to provide support.

Nevena Ratkov, Bring Cargo

Add helps us quickly disseminate news within the organization and simplifies our work with internal information, leave management, and registering deviations.

Robert Hill, Doktorama

The best thing about Add is that it is very user-friendly and easy to use. Everyone can easily find the desired information, which helps the business in terms of time savings, efficiency, and doing things correctly. We can also easily see if the information is being communicated effectively.

Freddy Jensen, Euromaster

The best thing about Add is that we have all complaints in one place, with a clear record of when they were submitted and the workflow the case has gone through. Nothing is forgotten. It is intuitive, so everyone understands it without needing a “course” on how it works.

Tina Flodins, GBJ Bygg

Add provides the user with a seamless and comprehensive overview of the company. It is easy for administrators to share information in a structured manner. It keeps the organization updated and informed.

Björn Källström, Orrefors

The best thing about Add is the overall efficiency, a high degree of operational value combined with relatively low administrative efforts. It is a good and easily accessible system support for our business systems, deviation management, and general information dissemination to the staff.

Mikael Jonsson, Gunnebo Fastening

Good response to activities that need to be resolved. We have gained better control over our task management.

Ingela Johansson, Nexans

It is possible to provide feedback and information quickly and easily to all employees within the organization simultaneously. Being able to have accessible management when employees are in the field and to gather materials and share knowledge in a common platform.

Elaine Snahr Bryntesson, Olivia hemtjänst

As we are spread across Sweden, Add becomes a common platform. Add solves our problems by having everything in one place, especially for saving and archiving.

Jessica Andersson, Rekal

Add is a simple and user-friendly tool for document management, meeting management, process and case management, and more, making it easy to establish and maintain even complex integrated management systems. With the help of Add, we have achieved good order and increased efficiency in our operations.

Rickard Wester, Västervik Energi & Miljö